Listed below are some of the most popular questions people ask in a general survey done recently. Click on 'the links' for more details.

1. Someone has died, what do I do ?  ANSWER   CALL 0845 6060 265
2. My partner has gone into hospital, who should i tell ? ANSWER
3. I haven't received my first payment of State pension. CALL 0845 6060 265
4. I am on pension credit, and want my glasses for free, how do I go about it ? ANSWER
5. Can I get help with my mortgage payments ? CALL 0845 6060 265
6. How can I afford to pay my council tax ? ANSWER
7. I want a Post office Card Account, what do I do ? CALL 0845 6060 265
8. My address has changed, should I tell someone? CALL 0845 6060 265
9. I haven't claimed my pension, what happens to it ? ANSWER
10. My bank details have changed, is there a form to fill in? CALL 0845 6060 265
11. How many years shortfall of contributions have I got ? CALL 0845 915 5996
12. Is it worthwhile paying voluntary contributions ? CALL 0845 6060 265
13. If I pay them, how much difference will it make to my pension ? CALL 0845 6060 265
14. Who do I pay them too ? ANSWER
15. My savings/capital has changed, what do i do ? CALL 0845 6060 265
16. Can I get help towards my Dental Treatment ? ANSWER
17. Why didn't I get a winter fuel payment last year ? CALL 0845 6060 265
18. How come i only got half of the winter fuel allowance when last year i had it all ? CALL 0845 6060 265
19. Can I get financial help towards cavity wall insulation and home efficiency ? ANSWER
20. How is my April increase worked out ? Why is my money less than normal ? CALL 0845 6060 265
21. My neighbour has more pension than me, he is younger, why is this ? CALL 0845 6060 265
22. I looked after children, are my qualifying years reduced ? ANSWER
23. I haven't received my money, where is it ? CALL 0845 6060 265
24. Why doesn't my money show up in detail on my Post Office statement ? ANSWER
25. Why does my National Insurance number appear on my statement ? CALL 0845 6060 265
26. Is my reference number my National Insurance number ? CALL 0845 6060 265
27. Where do I get a card for my employer because I don't have to pay National Insurance Contributions anymore ? ANSWER

This site is part of the 'Pensionage group' which also incorporates 'Age60Plus'

Disclaimer : Although we make every effort to ensure everything is correct on this website prior to publishing, we have no guarantees that the information given on this site is 100% accurate but we do ensure that the information that we do use is correct at the time of publishing. Any information should be treated as guidance only. Your rights are not affected.